Ottawa plans to launch Vendor Performance Management

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    In 2015, City of Ottawa is launching a Vendor Performance Management (VPM) initiative.

    The goals of VPM are to provide performance feedback; encourage two-way communication between the vendor and the city with the goal of improved performance; and establish standard Key Performance Indicators (KPI).

    VPM components include evaluation scope; evaluation procedure; evaluation criteria; and actions based on score.

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