TCHC to invest $300 million to implement new initiatives centering on tenants

Lawrence Heights, TCHC’s largest revitalization project
Lawrence Heights, TCHC’s largest revitalization project | Toronto Community Housing

Toronto Community Housing Corporation, in response to 2017 Ipsos tenant survey results, has committed to invest a record amount of $300 million in major capital renewal, enact its improved fire life safety program, and launch a new service framework for tenants in 2018.

The organization’s record investment reflects a $50 million increase from the $250 million budgets appropriated for 2016 and 2017. It will allow faster repair of structures, improvement of living conditions for tenants, and maintenance of the city’s social housing stock.

Besides this, TCHC will continue to implement enhanced fire life safety policies in its buildings. It plans to promote tenant awareness through education and regular fire life safety inspections or audits.

The organization has also announced that its new service framework for tenants will concentrate on offering better tenant engagement and communications.

“Our goal is to make TCHC a more tenant-centric, responsive and accountable social housing provider, and an organization the entire city can be proud of,” said TCHC CEO and president Kathy Milsom. “The 2017 tenant survey found that tenants feel our service delivery is improving in most areas. There is more we need to do, but we are headed in the right direction.”

Starting 2018, TCHC is conducting its Ipsos tenant survey on an annual basis to gather real-time data. Results will be used in the organization’s planning process for the following year.


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